Return Policy

Ravine Home Shipping & Returns

Ravine Home sofas and chairs are shipped via a trusted White Glove delivery service. Customers are charged a flat fee for delivery based on the cost of their item.

Ravine Home products are ready to ship in 15 days.

Pricing is as follows

  • Anything under $450, delivery is $99
  • Anything between $450 and $999, delivery is $129
  • Anything over $999, delivery is $199
*note: this pricing is PER PRODUCT

Included in this fee

  • White Glove delivery
  • Room placement choice
  • Assembly of the piece
  • Removal of packaging

Notifications and delivery scheduling

  • Customers will receive a notification email confirming the order, expected ship date and indicating that the customer has 48 hours to cancel or modify their order with no penalties. (a link to a page that indicates how to cancel or make changes). It will also note that a local delivery carrier will contact the customer to schedule and confirm a delivery date and time about a week prior to the arrival date.
  • Once the order arrives at the delivery hub, the customer will receive a call to schedule delivery. Time frames are routed geographically and cannot be changed.
  • Once a product has shipped, delivery time frames vary depending on a customer’s geographic location spanning 1-5 weeks.
  • Deliveries must be changed or cancelled 3 days before your scheduled delivery date to avoid a $35 rescheduling fee.
  • If you miss your delivery, storage fees may apply.
  • Persons accepting delivery must be at least 18 years of age.

Returns

Modsy offers a 60 day risk-free trial with all Ravine Home purchases. That means you have 60 days to binge watch, snuggle, and test out your new Ravine Home piece, risk-free.

Upon placement of your custom order, you have 48 hours to make any cancellations or changes without a fee. After that period and changes will incur a 15% production fee.

We’re passionate about reducing our impact on the environment and supporting our local communities, so if for any reason you decide it’s not going to work out, you can get a full refund by donating your Ravine Home piece to a 501c3 tax-exempt organization of your choice. Our team is here to help and will happily work with you to find the most convenient way to donate your item.

Simply send us proof of your donation and we’ll issue you a full merchandise refund (minus a 25% return processing fee).